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DeventCRM Enterprise Edition
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BRD Section 3 • Tailored User Roles

Tailored CRM Workflows for Every Role

Empower your Super Admins, Sales Managers, Sales Executives, Support Teams, and Finance Users with role-specific tools.

User Role 3.1

Super Administrator

Complete centralized governance over users, system configuration, products, and overall business metrics.

User & Access Control

Create, edit, activate/deactivate users and assign granular permissions.

System Configuration

Manage company settings, Brevo SMTP email setup, and system logs.

Product & Tax Catalog

Configure products, categories, pricing, and automated tax calculations.

Complete Business Analytics

Access full executive revenue reports and team performance dashboards.

User Role 3.2

Sales Manager

Monitor team performance, assign leads efficiently, review deal stages, and approve pending quotations.

Lead Assignment

Assign incoming enquiries to the right sales executive instantly.

Quotation Approvals

Review and approve quotations before sending them to prospective clients.

User Role 3.3

Sales Executive

Manage assigned leads, schedule meetings, issue quotations, and update deal stages to close sales faster.

Deal Pipeline Update

Move deals from Contacted to Proposal Sent, Negotiation, and Won.

Meeting Scheduler

Schedule customer meetings with reminders and interaction notes.

User Role 3.4

Support Executive

Manage customer support tickets, log resolution notes, and ensure maximum customer satisfaction.

User Role 3.5

Finance User

Generate tax invoices, track payment status (Paid, Pending, Overdue), and compile financial summaries.